FAQ

For Patients

Where can I download the ptMantra mobile app?

ptMantra mobile app can be downloaded from the App Store or Google Play.

What devices are required to use the ptMantra mobile application?

ptMantra runs on iOS and Android smartphones or tablets. You just need a smartphone or tablet, no additional wearables are required.

How do I know if I am eligible for ptMantra?

Ask your provider to register you in ptMantra. If your provider does not use ptMantra, encourage them to visit this site to learn more. (As of today, ptMantra cannot be used independently of providers.)

Does RTM reduce the number of in-clinic visits available to me?

RTM is independent of clinic visits and does not reduce the number of sessions available to you as prescribed by your physician or as limited by your benefit cap on visits.

Will ptMantra improve my recovery?

Think of ptMantra as a tool that makes it easier to understand and remember to do therapeutic activities your provider has assigned you. Following your plan of care, as well as keeping your provider informed to make adjustments, is the mechanism that promotes your recovery.

Is my personal health data safe on ptMantra?

Absolutely. ptMantra is HIPAA complaint and takes all reasonable precautions to protect your data.

General Questions

Does ptMantra provide technical support

Yes. Our dedicated support team is available via email and phone to help patients and providers with any technical or onboarding questions. We also offer a resource library with step-by-step guide and tutorial videos.

Can ptMantra be customizable for our clinic’s branding?

Yes, ptMantra offers white-label and co-branded options for clients. Your clinic logo & colors can be fully integrated into the patient app and provider portal for a seamless brand experience.

What is the setup process like for new clinics?

Our onboarding team will guide your clinic through setup, user training and EMR integration. Most clinics are up and running within 1-2 weeks depending on customization needs.

What makes ptMantra different from other physiotherapy apps?

Unlike generic exercise apps, ptMantra is built for clinicians combining HEP, RTM, Analytics and EMR integration in one HIPAA-compliant platform. It’s not a tracking tool, it’s a complete remote care ecosystem that drives engagement, outcomes and revenue

How much does ptMantra cost?

Pricing depends on clinic size and usage volume. We offer flexible plans.
Quick link: Contact our sales team for a personalized quote or demo.

How can i get a demo of ptMantra?

You can request a live demo directly from our website. Our team will walk you through how ptMantra fits into your clinic’s workflow and show real examples of how other practices are succeeding with remote physiotherapy.

Quick link: Request a Free Demo

For Providers & Clinics

What is ptMantra and who is it for?

ptMantra was developed for physical and occupational therapists to prescribe home exercise programs, but we now support many different types of providers, including:
1. Primary care providers
2. Orthopedic surgeons
3. Physiatrists
4. Pulmenologists
5. Psychologists, psychiatrists, and social workers

How does ptMantra save time for providers?

ptMantra’s built-in AI tools analyze patient exercise videos which automatically detects repetitions and auto populates the results which will save 60-70% of review time per patient. This allows you to focus on patient outcomes rather than administrative work.

What is the Assignment library in ptMantra?

The Assignment Library is a centralized collection of physiotherapy exercises that providers can use to create and assign to patients while setting a care plan

Can Providers customize exercises in the Assignment library?

Yes. Providers can tailor each exercise by setting parameters like Sets, Repetitions, Frequency. You can also create your own customized exercises using “Library Console”

How does ptMantra support RTM billing and compliance?

ptMantra automatically captures RTM data such as patient activity, communication time, review time by provider. The system then summarizes these into RTM logs that makes it easy to bill for codes like 98975, 98977, 98980 & 98981. This ensures providers meet all documentation requirements while maximizing RTM reimbursement revenue.

Is ptMantra easy to integrate with our EMR?

Yes. ptMantra supports FHIR based interoperability, making integration simple with most modern EMRs.

Once connected, patient demographics, therapy notes and activity data sync automatically.

How can I calculate potential RTM revenue for my clinic?

Use our RTM revenue calculator right on the website. Just input your Active patients count and our calculator will instantly show the potential reimbursement you can generate using ptMantra.

What kind of analytics does ptMantra offer?

ptManra’s smart analytics dashboard provides real-time insights into patient adherence, pain levels, difficulty trends and overall progress. Providers can use these metrics to adjust care plan and demonstrate measurable outcomes.

Can ptMantra support multiple therapists and clinic locations?

Yes. ptMantra is built for scalability. Clinics can manage multiple providers, roles (PT,PTA,OT,OTA,Biller,Staff) and locations under single practice.

What’s the difference between HEP and RTM inside ptMantra?

HEP (Home Exercise Program): Using ptMantra instead of paperpackets providers can assign the exercise to patients. And patients can see the exercises via mobile app
RTM (Remote Therapeutic Monitoring): Focuses on monitoring patient activity, adherence, pain feedback and billing compliance.
Both modules work seamlessly together to provide a complete remote care solution

How quickly can a clinic get started?

Most clinics are up and running within 48 hours of onboarding. ptMantra team assists with setup, EMR connection and Staff training.

Ready to get started?